love/life

Australian made, industry leading comfort commitment & lifetime warranty, free national delivery & return, eco-friendly sustainable all-Australian made & sourced components and most importantly people focused.

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‘REST ASSURED’ 365 Day Comfort Commitment

 

We used the highest quality Australian components, so we are able to proudly provide you with complete confidence in your purchase.

We know that our mattresses are the best and we can’t wait for you to find out for yourself.

Compare Infinity products with other online and in-store mattresses, you’ll see that Infinity mattresses are a fraction of the price of any like for like high-end product. Check it out, you’ll expect to pay between $3000 - $6000, when on sale.

Infinity is dedicated to providing our customers with security in their new Infinity Mattress purchase. You can find all the details about our 365 day comfort guarantee coverage here on this page.

If you have any questions regarding the Infinity Mattress lifetime warranty, feel free to get contact us.

 

We understand that purchasing a mattress is very personal. Your body is perfectly unique, and that makes the decision potentially stressful and confusing: one person’s ultimate luxury may be another’s backache waiting to happen. It’s vital to find a mattress that works well for your specific body type and sleep habits.

That’s why we offer our 365 Day Comfort Commitment.

We have been designing and manufacturing for over 35 years and as a result, we recognize that the comfort level you choose for your mattress may not be your true match. However, we are so confident that our mattresses will give you an exceptional night’s sleep, we back them with our 365 Day Comfort Commitment, an assurance that is unparalleled in the mattress industry in Australia. This provides you the opportunity to sleep on your mattress for a full year to make sure you are completely satisfied.

Once you purchase a mattress from us, we ask that you sleep on it between 30-60 nights to give your body time to adjust and your mattress time to settle. Afterwards, if you are not sleeping comfortably on your new mattress within the first 365 nights, we will assist you with one comfort change at no additional cost, delivered free. In most cases, it won’t take you a year, however, our 365 Day Comfort Guarantee demonstrates just how far we will go to make your happiness our top priority.

Because we build each mattress ourselves, right here in Australia using only the highest quality components, we know you and your loved ones will get a better, healthier sleep on a mattress made by Infinity. With our 365 Day Comfort Commitment, you can rest assured knowing that you’ve made the right choice for a better night’s sleep, confident that the mattress you selected is the perfect fit just for you, and that it will stand the test of time.

 

COMFORT COMMITMENT OVERVIEW

Infinitymattress.com.au ("Infinity", “Infinity Mattress”, “Serenity”, “Serenity Mattress”, “we”, “us”) provides the original owner/purchaser of an Infinity Mattress (“you”) with a 365 Day Comfort Guarantee (“guarantee”) so you can be ultimately comfortable not only with your mattress but also that you’ve made the right choice.

For the 1st year of your Infinity Mattress,

  • We will replace the comfort layer once after the 1st 60days and no more than 365.

  • We will offer a full refund and free return of your mattress within the first 180 days, a $132 charge will come off refund between 181 and 365 days.

  • You may choose to change your mattresses comfort level at any time after initial free changeover at a cost of $385 for Serenity,  $299 for Infinity Glacier and $227 for Infinity Genesis.

To qualify for Return and Refund of your mattress,

Your Infinity Mattress must be used on an appropriately sized and suitable bed frame or base.

A suitable mattress protector must be used at all times fully covering your Infinity Mattress.

You must rotate your Infinity Mattress routinely at least once a week for first 3 months and monthly thereafter.

The warranty will not cover the Infinity Mattress if it has been abused, burned, misused, or damaged by improper use.

We understand that purchasing a mattress is very personal. Your body is perfectly unique, and that makes the decision potentially stressful and confusing: one person’s ultimate luxury may be another’s backache waiting to happen. It’s vital to find a mattress that works well for your specific body type and sleep habits.

 
 

We use the highest quality Australian components, so we are able to proudly provide you with complete confidence in your purchase.

We know that our mattresses are the best and we can’t wait for you to find out for yourself.

Compare Infinity for Life mattresses with other online and in-store mattresses, you’ll see that they are a fraction of the price of our competitors. 

Infinity for Life is dedicated to providing our customers with peace of mind in their new mattress purchase. You can find all the details about our lifetime warranty below.

We guarantee that your Infinity for Life mattress will be free from ‘manufacturing defects’ in materials and workmanship, for as long as you own your Infinity for Life mattress. So, rest assured, when you hit the checkout button and wait for your new mattress to be delivered right to your door, we’ve got you covered!

If you have any questions regarding the Infinity for Life lifetime warranty, feel free to contact us.

WARRANTY OVERVIEW

Infinitymattress.com.au ("Infinity for life", “Infinity4life Mattress”, “Serenity”, “Serenity Mattress”, “we”, “us”) provides the original owner/purchaser of an Infinity for Life mattress (“you”) with a lifetime warranty (“warranty”) against certain product defects during the full period of the original owner’s ownership and use. In the event of a defect, we will repair the defect or replace it with a then current comparable model and size of your Infinity for life Mattress.

For the entire lifespan of your Infinity for life mattress, we will replace your mattress with a brand new Infinity for Life mattress free of charge.

To qualify for the Infinity for life lifetime warranty:

  • Your Infinity for life mattress must be used on an appropriately sized and suitable bed frame or base (refer to warranty terms and conditions).

  • A suitable mattress protector must be used at all times fully covering your Infinity for life mattress.

  • You must rotate your Infinity for life mattress routinely at least once a week for the first 3 months and monthly thereafter.

The warranty will not cover the Infinity for life mattress if it has been abused, burned, misused, or damaged by improper use.

I. Infinity for Life MATTRESS WARRANTY ELIGIBILITY

This lifetime warranty applies to the genuine owner of an Infinity for Life mattress.

Your Infinity for life mattress must be used on an appropriately sized and suitable bed frame or base.

The warranty will not be honoured if a suitable waterproof mattress protector has not been used as per warranty terms and conditions.

II. WARRANTY COVERAGE

The Infinity for life mattress warranty covers all defects as defined below for as long as you own the Infinity for life mattress.

A. COVERED DEFECTS

The following shall be considered as a defective (collectively “defects”) mattress. Should your Infinity for life mattress meet the below criteria as determined solely by us:

  • Visible indention or sag on the Infinity for life mattress greater than three (3) centimetres that is not a result of improper use, an improper bed, bed base or foundation.

  • A manufacturing flaw in the cover zipper - this does not include zipper breakage resulting from improper or overuse of zipper.

  • A physical flaw in the construction of the cover, such as fabric tearing or stitch unraveling, that does not stem from improper use.

B. WHAT IS NOT COVERED

Problems and issues that result from normal wear and tear or improper use are not subject to this lifetime warranty. The intended use of your Infinity for life mattress is for sleeping, resting, laying on and reasonable physical activity, any other use of this Infinity for life mattress shall be considered misuse of the Infinity for life mattress and will void your lifetime warranty.

Exclusions from the lifetime warranty include but are not limited to:

  • Normal wear and tear.

  • Any improper use of the Infinity for life mattress.

  • Minor imperfections such as slight cosmetic flaws.

  • Stains, tears, burns, and discoloration that occur over time and/or are caused by the purchaser. Note: foam discolouration may occur from light exposure

  • Indents, sagging, or body indentations less than three (3) centimetres deep.

  • Personal opinions or preferences regarding the softness, firmness or attributes of a mattress.

  • Any Infinity for life mattress purchased or acquired used, resold, gifted or any way not in possession of the original owner (as shown on the invoice).

  • Any Infinity for life mattress purchased from a non-authorized Infinity for life distributor.

  • Physical damage to the EInfinity for life mattress.

  • Allergies or sensitivities to fabrics or materials.

  • Damage caused by animals, rodents or children.

  • Naturally occurring aromas from foam, cotton, or other materials.

III. MAKING A WARRANTY CLAIM

To submit a claim relating to a defect with your Infinity for Life mattress, please refer to our (Contact Page) and fill in the warranty claim form.

What information we need:

  • The order number and/or first and last name of who placed the order.

  • A brief description of the alleged defect.

  • Photo’s or short video documenting the alleged defect.

  • Upon receipt of your claim, you will receive a response from us within 7 business days.

 

IV. YOUR WARRANTY REMEDY

In the event that we, at our sole discretion, determine that your defect is legitimate as per this warranty:

For the entire lifespan of your Infinity for life mattress, we will replace your Infinity for life mattress, or required foam replacements with brand new free of charge.

V. WARRANTY LIMITATIONS AND DISCLAIMERS

To the maximum extent permitted by applicable law, we and/or suppliers make no representations, warranties or conditions, express or implied, beyond those set forth in this warranty and in our marketing materials. 

Each of those parties disclaims any and all warranties or conditions, express, statutory and implied. some jurisdictions do not allow the limitation or exclusion of certain warranties or conditions, so some of the above exclusions may not apply to you. There are no warranties that extend beyond the face of this contract and our total liability shall not exceed the purchase price paid for the infinity for life mattress.

Warranty Claim Form

To register, please take the time to fill out the information below.